Bank Teller resume example
A bank teller resume must show accuracy, compliance and customer service. This example reports cash handled, balancing record and products referred.
Template: Executive
What to include
- State the cash volume you handle and your balancing record.
- Show referrals or sales of accounts, cards and loans.
- Mention compliance training such as KYC and anti-money-laundering.
Why this resume works
- Almost every bullet contains a number, so the reader can see the size of the result.
- Bullets start with an action verb, not with “responsible for”.
- It fits on one page, which is what most recruiters prefer.
- Standard headings and real text mean applicant tracking systems read it correctly.
Wanjiru Kamau
Bank Teller
Summary
Bank teller with 6 years of experience in retail banking. Process 120 customer transactions a day with zero cash losses and have onboarded 450 new accounts.
Experience
Senior Bank Teller
Apr 2021 – PresentSavannah Commercial BankNairobiProcess 120 deposits, withdrawals and transfers a day with a zero-shortage record over 5 years.
Opened 450 new accounts and sold 90 mobile banking subscriptions to walk-in customers.
Flagged 11 suspicious transactions under anti-money-laundering rules, all escalated within the hour.
Balance a daily vault of KES 8 million and mentor 3 junior tellers.
Customer Service Officer
Aug 2018 – Mar 2021Umoja MicrofinanceNairobiServed 70 clients daily, handling loan repayments, savings and M-Pesa payments.
Reduced loan repayment arrears by 18% by sending reminder calls to 200 clients.
Resolved 95% of customer complaints at first contact.
Verified signatures and ID on 60+ transactions daily, with no compliance exceptions in audits.
Education
BCom, Banking and Finance
Sep 2014 – Jun 2018Kenyatta UniversityNairobiSecond Class Honours, Upper Division
Skills
Banking: Cash handling, KYC and AML compliance, Account opening, Foreign exchange
Service and systems: Customer service, Temenos T24, Cross-selling, Reconciliation
Certifications
Certificate in Banking Operations
Nov 2019Kenya School of Monetary StudiesAnti-Money Laundering Foundations
Jun 2022ACAMSLanguages
English (Fluent), Swahili (Native), Kikuyu (Native)
This example is fictional. Any resemblance to real people or companies is a coincidence.
